A free webinar hosted by Plain Numbers Consumer Duty opened a door. Are firms walking through it? Consumer Duty isn't just a compliance obligation, it's permission to communicate in ways that genuinely work for customers. This session brings together the FCA and two major firms to talk about what actually happens when organisations seize that opportunity in practice. Hear directly from the FCA: Stephanie Chapman from the FCA will set out what good customer understanding looks like right now: where the bar is, how it's being assessed, and what firms getting ahead of it are doing differently. This is a rare opportunity to hear it straight from the regulator. The questions we'll put to the panel: Consumer Duty gave firms permission to do things differently. Are firms actually using that permission, and what does seizing the opportunity look like in your organisation? What's changed for customers when firms get this right, particularly for those who struggle most with numerical information? What's your single most practical piece of advice for a firm that hasn't yet walked through that door, but wants to get customer understanding right? Confirmed panellists: Stephanie Chapman, FCA Laura Mead, Comms Standard Manager, Nationwide Amy Ely, Head of Customer Vulnerability, Admiral Who this is for: *Compliance *- hear directly from the FCA on where the bar is being set and how to get ahead of it. Vulnerability and Customer Experience - hear from peers inside major firms on what better communication is unlocking for the customers who need it most. Customer Communications and Marketing - see how leading firms are using Consumer Duty as a springboard to do things differently. Register - it's free This is a live, unscripted panel discussion. Bring your questions, there will be time for Q&A.

A free event hosted by BSA Associate, Forvis Mazars Forvis Mazars experts and the PRA are hosting a webinar covering everything you need to know following the release of the new Supervisory Statement (SS) 5/25. On 3 December 2025, the PRA released its final supervisory statement on climate risk management, our experts will reflect on the key changes proposed and what they mean for building societies.

The debate around AI is now not whether building societies should adopt, but how it can be used to genuinely improve performance and member outcomes.

BSA responds to securitisation consultation CP2/26

A free webinar hosted by BSA Associate, IBM  For UK Building Societies, the next phase of transformation isn't just about productivity, it’s about Agentic AI. It’s about moving from chatbots to "Digital Labor" that handles complex mortgage underwriting, fraud detection, and back-office HR.  Join IBM for a deep dive into the "Human + AI" workforce. We’re moving beyond the hype to show you measurable outcomes:  ✅ £2m savings on customer query handling.  ✅ 50% gain in developer productivity.  ✅ 90%+ employee satisfaction through AI-ready culture training.  Don’t let your heritage be a hurdle.  Let’s make it a springboard for the next generation of members.

This full-day event for BSA member NEDs will include topical interactive sessions and offer plenty of networking opportunities throughout.  The event will close with networking drinks, which is an ideal opportunity for you to catch up and discuss the day with your colleagues in a relaxed setting. Programme details will be updated here once they become available. (Registration closes at 17:00 on Friday, 30 October 2026) Cancellation policy