From ordinary to extraordinary: Transforming UX in FinServ with Behavioural Science

Policy & Expertise

Mortgages & Housing

Covers a range of topics relating to mortgages and the wider housing market.

Savings

Covers issues relating to savings accounts and payments.

Conduct Regulation

Covers developments in conduct of business regulation

Governance

Covers issues relating to the corporate governance and constitution of building societies.

People

People related matters such as talent development, apprenticeships and diversity.

Audit & Taxation

Internal and external accounting assurance and matters relating to tax.

Prudential Regulation

The regulation and supervision of firms to ensure their safety and soundness under the remit of the Prudential Regulation Authority.

The Housing loss prevention advice service
A new legal aid scheme to support borrowers at risk of repossession (member only content).
Data & Research

The mutual difference

Building societies and credit unions are customer-owned mutual organisations. Their culture is focused on their members and communities and this influences their day to day decisions.

Mortgage & housing statistics

A wide range of statistics relating to the UK mortgage and housing markets.

Research Reports

Research, analysis and guidance about our members and the issues that affect them.

Savings statistics

Retail savings data including net receipts and deposits, ISAs and interest rates.

Sector Information & Performance

Operational and financial information about building societies. Includes AGM & financial results and remuneration details.

Statistical calendar

Submission and publication deadlines for BSA data and reports.

Read the NovemberMarket Update Report
Bank Rate cut to 4.75% but pace of rate cuts expected to moderate in wake of Budget
News & Insights

Blogs & Articles

News and views on topical issues from the BSA and guests.

Press Releases

View our latest press releases and comment here.

Society Matters

The BSA's quarterly magazine covers whats happening in the world of building societies, credit unions and the wider financial services sector.

BSA Property Tracker

A quarterly survey that assesses consumer sentiment regarding the UK property market.

BSA Spokespeople

View biographies and download photos of the BSA's key spokespeople

BSA speeches

BSA speeches from events and seminars

August 2024: MPC cuts Bank Rate to 5%
Events & Training

Upcoming events & training

View the latest webinars, training and other events open to members, associates and other stakeholders

BSA Annual Conference

View our latest BSA Annual Conference and comment here.

Past events & summaries

View our latest Past events & summaries and comment here.

Promoting your event via the BSA

Learn how to promote your event to the BSA's membership.

Featured event
An introduction to treasury management (30th January 2025)
Help & Resources

Consumer Guidance

Find factsheets on mortgages, savings and the building society sector.

Track Lost Savings & Old Building Societies

Track building societies that no longer exists and get a link to its successor's website.

Mortgage Instructions

Find mortgage instructions and specific requirements setting out individual building society policies.

UK Savings Week

The UK Savings Week campaign aims to get people engaged in saving.

Workplace Savings Toolkits

Toolkits to develop Workplace Savings are available here.

Latest Help & Resource Update
Here you can find our publications, responses to consultation documents, mortgage instructions, statistics and sector job vacancies.
About

About the BSA

Find out more about the BSA and the sector.

BSA Members

Contact details for each of our 49 members.

BSA Associate Members

Our Associate members include a wide range of companies from insurers, banks, accountants, solicitors, and other business suppliers to BSA members.

National Credit Union Forum

The National Credit Union Forum (NCUF) is the Credit Union Committee of the BSA.

Financial Services with Purpose

Find out how building societies have purpose beyond profit

BSA Spokespeople

View biographies and download photos of our key spokespeople

Job vacancies

Vacancies for senior management, executive and other positions at the BSA and its member organisations

Associate Membership

Find out the wide range of benefits of joining the BSA as an associate member.

Latest About us Update
The Building Societies Association is the voice of the UK's building societies.

Policy & Expertise

Mortgages & Housing

Covers a range of topics relating to mortgages and the wider housing market.

Savings

Covers issues relating to savings accounts and payments.

Conduct Regulation

Covers developments in conduct of business regulation

Governance

Covers issues relating to the corporate governance and constitution of building societies.

People

People related matters such as talent development, apprenticeships and diversity.

Audit & Taxation

Internal and external accounting assurance and matters relating to tax.

Prudential Regulation

The regulation and supervision of firms to ensure their safety and soundness under the remit of the Prudential Regulation Authority.

The Housing loss prevention advice service
A new legal aid scheme to support borrowers at risk of repossession (member only content).
Data & Research

The mutual difference

Building societies and credit unions are customer-owned mutual organisations. Their culture is focused on their members and communities and this influences their day to day decisions.

Mortgage & housing statistics

A wide range of statistics relating to the UK mortgage and housing markets.

Research Reports

Research, analysis and guidance about our members and the issues that affect them.

Savings statistics

Retail savings data including net receipts and deposits, ISAs and interest rates.

Sector Information & Performance

Operational and financial information about building societies. Includes AGM & financial results and remuneration details.

Statistical calendar

Submission and publication deadlines for BSA data and reports.

Read the NovemberMarket Update Report
Bank Rate cut to 4.75% but pace of rate cuts expected to moderate in wake of Budget
News & Insights

Blogs & Articles

News and views on topical issues from the BSA and guests.

Press Releases

View our latest press releases and comment here.

Society Matters

The BSA's quarterly magazine covers whats happening in the world of building societies, credit unions and the wider financial services sector.

BSA Property Tracker

A quarterly survey that assesses consumer sentiment regarding the UK property market.

BSA Spokespeople

View biographies and download photos of the BSA's key spokespeople

BSA speeches

BSA speeches from events and seminars

August 2024: MPC cuts Bank Rate to 5%
Events & Training

Upcoming events & training

View the latest webinars, training and other events open to members, associates and other stakeholders

BSA Annual Conference

View our latest BSA Annual Conference and comment here.

Past events & summaries

View our latest Past events & summaries and comment here.

Promoting your event via the BSA

Learn how to promote your event to the BSA's membership.

Featured event
An introduction to treasury management (30th January 2025)
Help & Resources

Consumer Guidance

Find factsheets on mortgages, savings and the building society sector.

Track Lost Savings & Old Building Societies

Track building societies that no longer exists and get a link to its successor's website.

Mortgage Instructions

Find mortgage instructions and specific requirements setting out individual building society policies.

UK Savings Week

The UK Savings Week campaign aims to get people engaged in saving.

Workplace Savings Toolkits

Toolkits to develop Workplace Savings are available here.

Latest Help & Resource Update
Here you can find our publications, responses to consultation documents, mortgage instructions, statistics and sector job vacancies.
About

About the BSA

Find out more about the BSA and the sector.

BSA Members

Contact details for each of our 49 members.

BSA Associate Members

Our Associate members include a wide range of companies from insurers, banks, accountants, solicitors, and other business suppliers to BSA members.

National Credit Union Forum

The National Credit Union Forum (NCUF) is the Credit Union Committee of the BSA.

Financial Services with Purpose

Find out how building societies have purpose beyond profit

BSA Spokespeople

View biographies and download photos of our key spokespeople

Job vacancies

Vacancies for senior management, executive and other positions at the BSA and its member organisations

Associate Membership

Find out the wide range of benefits of joining the BSA as an associate member.

Latest About us Update
The Building Societies Association is the voice of the UK's building societies.

12
Dec
2024

Time: 10:00 - 11:00
Location: Webinar
Organised By: Target Group
Free to attend

Back to Events & Training

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Target Group

A free webinar hosted by BSA Associate, Target Group

Join us for an exciting webinar where we explore how Behavioural Science principles are transforming customer and user experiences across the financial services landscape!

We’ll share how we’ve applied these insights in our innovative mortgage origination solution and how they can benefit all UK lenders.

Why attend?

User-centric insights: Learn to understand what your customers truly need before they even realise it
Master journey design: Discover strategies for mapping seamless user journeys that guide customers effortlessly
Testing for success: Explore effective testing methods to ensure your designs meet user expectations.

Key highlights:

The nudge effect: Implement behavioural nudges that enhance user flow and minimise errors
Gamification without the gimmicks: Engage users with impactful interactive features that boost loyalty and satisfaction
Top 10 CX principles: Uncover essential principles for creating meaningful and impactful customer experiences.

Don't miss out, reserve your spot today!

Katie Pender

Chief Operating Officer, Target Group

Melanie Spencer

Melanie Spencer

Sales and Growth Lead, Target Group

Shruti Kamble

Senior Product Analyst and SME, Target Group

Event Summary

Thursday, 12 December 2024
10:00 - 11:00
marketing@targetgroup.com
Free to attend

Industry Response
Conduct Risk & Regulation

Review of FCA requirements following the introduction of the Consumer Duty

The BSA is delighted to have the opportunity to contribute to the FCA’s review of requirements following the implementation of the Consumer Duty.

Last updated:31 Oct 2024

Industry Response
Conduct Risk & Regulation

FOS Consultation on charging Claims Management Companies & other professional representatives

The BSA strongly supports the principle of charging a fee to CMCs.

Last updated:03 Jul 2024