Arrears handling online course

   
   Length of course:  Half-day (9:30am - 1:00pm approx.)  

   Location: Online (via Zoom)

 

This bespoke virtually presented course, in partnership with the Chartered Insurance Institute (CII), is designed to help navigate the ever more complex area of arrears handling.

This course will give an overview of regulatory requirements as well as a basic understanding of the legal process of repossession.  In addition, the regulator expects an arrears handler to be able to identify vulnerable customers, deal with them in an understanding and sensitive way and take into consideration their vulnerability when discussing missed payments on their accounts.

Role-play practice will be used to give the confidence and skills to have those difficult conversations, extracting the relevant information to fully understand a customer’s situation and provide appropriate guidance.
 

DESIGNED FOR:

Arrears and possessions case handlers and team leaders and to support societies upskilling non-arrears professionals to deal with higher volumes of customer contact (call handlers and support staff).

 

 

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  Media training for senior executives

   Length of course:  Full-day (10:00am - 4:30pm approx.)
 

   Location: BSA offices, London WC2
 

This one-day programme will give participants a framework to understand how to navigate the mainstream media. Delegates will gain practical experience of preparing for and handling broadcast interviews, including those caused by crises. At the end of the day you will communicate with more authority and personal credibility. be able to pitch your message at the right level and achieve a more successful outcome. It's not just about 'how to' training but gaining confidence.
 

The programme is aimed at senior leaders and non-executive directors in BSA member firms.

No previous media experience is necessary.
 

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  Lending in later life

 

   Length of course:  One-day (09:30am - 4:30pm approx.)
 

   Location: BSA offices, London WC2

This bespoke course is designed to upskill Mortgage Advisers to understand the wider implications and possibilities for customers looking to raise money in later life. 

 

With people over 65 currently holding £1.5 trillion in housing wealth, and with mortgage borrowing in this age group projected to double by 2030, lending in later life has the potential to be a huge growth area for building societies in the years to come. 
 

Recent changes in regulation bringing retirement interest-only mortgages into the standard Mortgage Conduct of Business (MCOB) rules have added further opportunities. On the other hand, the ever-changing pension landscape adds increasing complexity. 
 

 

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