Covers a range of topics relating to mortgages and the wider housing market.
Covers issues relating to savings accounts and payments.
Covers developments in conduct of business regulation
Covers issues relating to the corporate governance and constitution of building societies.
People related matters such as talent development, apprenticeships and diversity.
Internal and external accounting assurance and matters relating to tax.
The regulation and supervision of firms to ensure their safety and soundness under the remit of the Prudential Regulation Authority.
A new legal aid scheme to support borrowers at risk of repossession (member only content).
A wide range of statistics relating to the UK mortgage and housing markets.
Research, analysis and guidance about our members and the issues that affect them.
Retail savings data including net receipts and deposits, ISAs and interest rates.
Operational and financial information about building societies. Includes AGM & financial results and remuneration details.
Submission and publication deadlines for BSA data and reports.
Mortgage approvals pick up & further cut to Bank Rate expected this year.
News and views on topical issues from the BSA and guests.
View our latest press releases and comment here.
The BSA's quarterly magazine covers whats happening in the world of building societies, credit unions and the wider financial services sector.
A quarterly survey that assesses consumer sentiment regarding the UK property market.
View biographies and download photos of the BSA's key spokespeople
BSA speeches from events and seminars
View the latest webinars, training and other events open to members, associates and other stakeholders
View our latest BSA Annual Conference and comment here.
View our latest Past events & summaries and comment here.
Learn how to promote your event to the BSA's membership.
Treasury management training for credit unions (28th November 2024)
Find factsheets on mortgages, savings and the building society sector.
Track building societies that no longer exists and get a link to its successor's website.
Find mortgage instructions and specific requirements setting out individual building society policies.
The UK Savings Week campaign aims to get people engaged in saving.
Toolkits to develop Workplace Savings are available here.
Here you can find our publications, responses to consultation documents, mortgage instructions, statistics and sector job vacancies.
Find out more about the BSA and the sector.
Contact details for each of our 49 members.
Our Associate members include a wide range of companies from insurers, banks, accountants, solicitors, and other business suppliers to BSA members.
The National Credit Union Forum (NCUF) is the Credit Union Committee of the BSA.
View biographies and download photos of our key spokespeople
Vacancies for senior management, executive and other positions at the BSA and its member organisations
Find out the wide range of benefits of joining the BSA as an associate member.
The Building Societies Association is the voice of the UK's building societies.
BSA commissioned online research from YouGov shows continued success for building societies on customer service and trust indicators.
Every six months the BSA commissions YouGov to ask around 2,000 people online about their customer service experience at their Bank or Building society. In January 2022, more than 9 in ten building society customers (91%) said their provider provides good customer service, up slightly from 88% in July 2021. This compares to 81% of bank customers who said the same of their provider. This gives building societies a 9 percentage point lead over the banking sector on the main indicator of customer service.
The building society sector also outperformed the banking sector on the other six measures of customer service, including whether customers would recommend their provider to friends or family. This is often hailed as the key indicator of customer loyalty because the customer puts their reputation on the line in making the recommendation. Customers are usually only likely to do this when they feel strong loyalty towards their provider. 85% of building society customers said they would recommend their provider compared to 69% of bank customers, giving building societies a 17 percentage point lead.
UK households have faced significant challenges over the last two years during the coronavirus pandemic and are set to face a new round of challenges. Prices are rising, in particular energy bills, and interest rates appear to be on an upward trajectory. During these challenging times it is important that you feel your financial service provider acts in your best interests. The results from the survey show that a high proportion of both mortgage (73%) and savings (79%) customers at building societies believe their provider acts in their best interests. This is significantly higher than the 65% of mortgage customers and 69% of saving customers at banks.
Notes
Results are calculated by the BSA and excludes those who said ‘don’t know.’ Based on 401 building society customers and 994 customers of other financial service providers.
All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 2,066 adults. Fieldwork was undertaken between 20th – 21st January 2022. The survey was carried out online. The figures have been weighted and are representative of all GB adults (aged 18+) and results are analysed independently by the BSA.
This webinar will cover a summary of the Employment Rights Bill, with a focus on the proposed changes that will affect Building Societies in particula...
The BSA strongly supports the principle of charging a fee to CMCs.
Our response to FCA GC23-2