09:00 - 10:00    Registration, refreshments and networking

10:00 - 10:05   Welcome and introduction

Paul Broadhead, Head of Mortgage & Housing Policy, Building Societies Association

10:05 - 10:50    Market outlook

Richard Donnell, Executive Director, Houseful
Richard is a leading property industry figure best known for delivering insight and strategic advice on the residential and mortgage markets. During this session he will present market leading insights across emerging housing trends, housing development, mortgage lending and investment.

10:50 - 11:20    Insight into people in financial difficulty

Peter Tutton, Head of Policy, StepChange Debt Charity
Darren Furlong, Consultant at Arum
Peter will take us through the change he has seen over the last 18 months, including the difference in people that are coming through their door, how we need to consider a new strategy to support these customers and what's coming down the line to be aware of. Darren will moderate the session, as well as providing insight into to how members can prepare for PS24/2 to support customers in financial difficulty.

11:20 - 11:35    Refreshment break and networking

11:35 - 12:20    Fireside chat with the FCA

Paul Broadhead, Head of Mortgage & Housing Policy, Building Societies Association (Chair)
Thomas Francis, Mortgage Policy - Manager, Financial Conduct Authority
A fireside chat with Thomas Francis from the FCA and Paul Broadhead on the latest updates from our regulatory body. 

12:20 - 13:00    Going green: developing a green mortgage proposition for the future

Chris Busey, Mortgages & Housing Policy Manager, Building Societies Association (Chair)
Amelia Williams, Lead Product Manager, Homes at Nationwide Building Society
Annie Heaton, Group Head of Sustainability, Skipton Building Society
Richard Rothwell, Commercial Development Manager, Leeds Building Society
Rachael Hunnisett, Green Mortgage Campaign Lead, Green Finance Institute 
Rachael will provide an update on the green mortgage landscape. She and the other panellists will then discuss lenders’ processes and considerations in developing green propositions and potential future innovations in the market. Attendees are encouraged to share their own experiences in an interactive discussion.    

13:00 - 14:00    Networking lunch

14:00 - 15:00    The future of building societies

Robin Fieth, Chief Executive, Building Societies Association (Chair)
James Alexander MBE, Co-founder of Zopa
James is a leading innovation and future foresight expert who will provide thought leadership around where a mortgage department needs to be focusing strategically, how to engage with the new generation to nurture and build those relationships and how building societies can navigate a crowded space with deep pockets..

15:00 - 15:40    Innovation in home buying, selling and remortgage journeys

Verdi Taylor-Bishop, Chief Marketing Officer, PEXA UK (Chair)
Claire Cherrington, Head of Strategic Partnerships, Lloyds Banking Group
Sarah Johnson, Director of Lending, Hinckley & Rugby Building Society
Maria Harris, Chair, Open Property Data Association
Verdi from PEXA UK will set the scene on innovation in this landscape, with the other panellists discussing the opportunities and challenges. Hinckley & Rugby Building Society will share their personal experience of working with PEXA, with Maria Harris as the Chair of OPDA sharing her insight on what building societies can be doing to support a digital first customer journey. Claire Cherrington will offer a wider perspective of the opportunities in this area.

15:40 - 16:00    Summary

16:00    Close with networking drinks, sponsored by  
An ideal opportunity for you to catch up with your colleagues and exchange views and ideas with your counterparts.